Customer Service and Profit
Profitability and quality of customer service are intrinsically linked.
I specialise in assisting independent food and drink businesses to improve profitability and customer service. Your engagement with me will ensure your future success.
My main focus is to provide tangible solutions for positive changes
I will look at all your expenditures – including staff costs, cost of sales and administrative costs. A thorough and in-depth assessment of your financial performance will most likely find cost savings.
By assessing your staff and management productivity I will conduct a benchmarking exercise and check your main KPIs. Using modern technology can help to enhance your productivity levels and provide valuable information if your read the data correctly. Further, I will be looking at how well you are dealing with your human resources e.g. your strategy to finding, recruiting and retaining staff. By looking at your staff and management training proficiency, I will assess the strength of your training plans and training structure.
Understanding your market positioning is paramount to improve your market competitiveness, select effective marketing methods and ultimately your business success. Your marketing and promotional activities must be streamlined to retain current and attract new customers. The effective engagement with social media is of utmost importance.
Drawing conclusions from your customer feedback will determine whether your standards of performance are sound or must be improved to be meeting your customers’ quality expectations.
Planning ahead is more important than ever. If you don’t have a plan you can’t compare how successful (or not) you are. Your forecasting must be sound to ensure a positive cash flow – your business plan serves as guidance and measure of success.
I believe that these topics are the most important components which influence your business success. They are all interlinked and impact on your general business performance. You may do well in some areas but how do you deal with the less well managed areas?
As a small operator – can you afford the time and resources to address all these issues?
My role is to challenge your thinking and decision making process
I provide solutions and energise you and your team