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Hotel Management 2018-07-03T10:16:44+00:00

Does your hotel experience any of these issues?

  • Increasing costs and expenditure?

  • More competitors – branded or non-branded?

  • Problems with finding skilled staff?

  • Getting mixed customer feedback?

  • Trouble as a result of authority visits?

Then I can help!

I have worked with these hotels

Contact me – I promise you won’t regret it!

Why I know that you will benefit from my support

My aim is to strengthen the competitiveness of individual operators who are facing an increasing number of branded hotels in a very volatile market. Branded hotels and hotel chains have dedicated support services and expertise which independent operators often lack.

I fill this gap and focus on boosting the performance of independent hotels, small hotel groups, self-catering operations and guest houses - any operation with a bed.

Do you want to increase your operating profit?

Do you want to improve your general business performance?

Does your business meet all legal requirements?

These three important business
facts are intrinsically linked

Your profit depends on maximising revenues and managing expenditure without hampering your customer service.

Your business performance largely depends on your customer service and service quality – or specifically on the level of service you want to provide to keep your customers happy.

Your business must meet legal requirements. Your operation and success might be in jeopardy if you are fined or even worse: closed down for neglecting your statutory obligations. Rebuilding a shattered reputation can take a long time.

Still not convinced?

Then read a little more about what I do below

I provide an array of services to strengthen
your profit, performance and legality

Increase your profit

You and I will analysing your room occupancy, REVPAR, payroll-cost, cost of sales and try to make sense of your profit margin. What kind of conclusions can we draw from these results?

What kind of action do we have to take to improve your profit? I am sure you have some ideas of your own – but why not listen to mine? You and I have to discuss the market conditions and decide on measurable actions.

I will ask you about the productivity level of your staff. What have you done to retain existing staff and what specifications do you have find new staff?

You and I review your “gross operating profit per available room” (GOPPAR) and compare it with industry norms.

I would also like to know how well you are using technology to enhance your productivity.

I look at all these questions with you – and much more. I’ll look at your business planning and strategic approach with all its connotations. I offer a fresh and independent view of your operation.

My role is to challenge your thinking and decision making process
I provide solutions and energise you and your team

Improve your business performance

The quality of your service depends on many factors. Foremost it relies on your management concept, structure and staffing but also what you consider to be a quality service.

All hotels want to “exceed customer expectations”. But only a few achieve it reliably – are you one of those operators?

How consistent is your service delivery? Without consistency and well-established operating standards there will be no quality - period.

What administrative and managerial structures do you have in place to ensure that your staff members operate effectively and efficiently?

Assessing training needs, conducting training to achieve the desired level of service – how good are you at all that?

As a small operator – can you afford the time and resources to address all these issues?

I could go on and on asking questions – but I am more persuaded to providing you with tangible and effective solutions in discussions with you and your team. A tailor-made assessment of your operation following the customer journey will provide important information. I also review your other customer feedback and on-line customer ratings. And draw recommendation for improvements from that.

Meet your legal obligations

Are you sure your Health & Safety management systems are sound? Do your food hygiene standards meet the required level to fulfil your customer promise of excellence? Are you familiar with your environmental obligations when operating a hotel?

Why should you be concerned about those issues when your main purpose is to run your business and make a profit?

I tell you why: because if you fail in any of these duties you risk losing your business. You may be fined or even go to prison. Ok – but it was not my fault – my staff messed up. No – you are responsible and you will be accountable for any short-comings.

Ah – you might reply: "all my documentation is in order. My staff members do online training courses in staff induction, Health & Safety, food hygiene, allergen management, liquor licensing, fire training and even customer care" - really?

How compatible is this on-line training to your operation and how relevant? How do you check that your staff members understand what they have learned? Does it meet YOUR operational needs? Do they work according to what they supposed to have learned?

If you are happy with a “tick box-exercise” management, then you will be in serious trouble if something happens. My saying is: “all is well till something goes wrong”. Once the HSE, fire or EHO authorities follow up on an incident at your business they will lay bare the failures of your administration and meeting statutory requirements.

Worst of all: the lawyers have a field-day! Costs mount up and these won’t be paid by the insurance. Your business reputation maybe damaged irreversibly, you won’t find staff etc. It won’t be good. I have seen it happen with operators who didn’t want to engage with us.

I can help and it will not be complicated

I have an easy to use and effective system to manage some of the complex statutory obligations. I will start with a statutory obligation audit and feed back to you where the gaps are and provide you with recommendations and solutions. But be warned: the implementation won’t bring changes over night.

So call now to get more information

It is up to you

The choice is yours: do you want to increase your profit, improve your business performance and operate legally – yes or no?

If you think you are doing fine but are not sure in some areas: contact Hospitality Advice now.

Think about it:

You can do nothing and go on as you are - or
Face the challenges and do something different and contact us

I am certain that you will benefit manifold from our external business support.

Our fees will be off-set by the improved business performance and by making more money.

Want to know more?

Get in contact