Hospitality Reopening Actions

By |2020-07-10T15:07:01+01:00July 10th, 2020|Featured|

Hospitality Reopening Actions These are my thoughts and recommend actions for reopening hospitality or tourism business – in Scotland. The same action points can be applied to other locations. My key message is to have a structured approach for reopening. Below listed actions can be applicable by B&Bs, hotels, restaurants, pubs, and visitor attraction etc. I believe that the following 6 Topics [...]

Post lock-down service

By |2020-06-22T12:50:39+01:00May 25th, 2020|Featured|

Post lock-down service in open spaces Scotland can learn from others to prepare for the “post lock-down service in open spaces”. Many “Biergärten” (open air seating) have recently been opened in Munich. Some of them have a capacity of 8,000 guests. But new rules for personal distancing and infection prevention have been set for Biergärten users – some examples: Guests [...]

COVID-19 Recovery in the Hospitality Industry

By |2020-04-15T08:45:53+01:00April 13th, 2020|Featured|

COVID-19 Recovery in the Hospitality Industry During the lockdown over the last few weeks, I learned a several things about the destructive impact of this virus on our industry. We can already anticipate a very bumpy COVID-19 recovery in the hospitality industry! Now I am trying to get my head around on HOW the hospitality industry can recover from [...]

Some lose – some win!

By |2020-01-10T12:42:38+00:00January 10th, 2020|News|

Customer Service in Focus During a recent visit to one of my hotels, the importance of customer focussed service was again highlighted – which in my eyes includes meeting statutory requirements. On a positive note: the hotel I work with had an Environmental Health Officer visit last month which showed no significant issues. The business performance during the festive season exceeded last [...]

Professional Food Service Training

By |2019-11-15T12:53:22+00:00November 15th, 2019|Featured|

Professional Food Service Training Enhance the proficiency of your service staff My personal experience tells me that many employees who are dealing with food service in restaurants and at events have never been properly trained to carry out their duties professionally. Professional food service training will help to change that. So - Are you getting ready for the Festive Season? Are you [...]

4 Tips for Launching a Click and Collect Service at Your Restaurant

By |2019-10-14T12:36:05+01:00October 14th, 2019|News|

4 Tips for Launching a Click and Collect Service at Your Restaurant In this article, Mike Hardman from catering equipment suppliers Alliance Online offers his advice for launching a click and collect service at your establishment. Now that delivery apps have introduced consumers to the idea of eating restaurant food at home, many restaurants are offering click and collect options so their [...]

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