Operations Management

Effective Operation and Consistent Performance

Tourism Support Initiative – External business assessment

“When the going is tough – only the smart will survive and prosper…"

We offer a tourism support initiative to hotels, guest houses, restaurants and any other hospitality business.

Our aim is to provide you with valuable support and information after conducting a business evaluation. An external view will broaden your business perspective.

We look at 5key sectors:

1. Financial performance
2. Operational performance
3. Human Resources management
4. Sales, Marketing, Promotion and PR
5. Business planning

Pick any of the above sectors or all of them and we will conduct an audit. We recommend commencing with a “Mystery Guest Visit”.

Assessments don’t have to be complicated or long drawn out or even expensive. But an external review will provide you with recommendations and suggestions which will enhance your business performance.Take some time to see if your business is on track…

For a FREE first consultation, please contact us to discuss your situation.

Food & Beverage Management - Professional Catering

Professional F&B management and service delivery is an essential part of a customer experience. Aiming for excellence must not be difficult. Our assistance portfolio includes:

1. Restaurant (F&B) concept development for new projects or for restaurant alterations. Issues we consider: your target market, concept philosophy, pricing, cost factors, competition, and branding etc
2. General product improvement - possibly linked with a Mystery Guest check - our advice focuses on the enhancement of your F&B operation. This includes a financial assessment (including cost-of-sale review), competitive comparison, and market driven promotional activities etc.
3. Developing service standards in your F&B operation (work-shop) - also see Quality Assurance. We pride ourselves for achieving instant success after completing such a work shop.
4. We also provide advice on HACCP and Kitchen Hygiene issues; Kitchen Hygiene Audits can be conducted as a “one-off” or on a repeat basis.

Specialist advice will make a difference to your food and drink operation.

For a FREE first consultation, please contact us to discuss your situation.

Health & Safety Management - Meeting and Maintaining your Legal H&S Requirements

We provide advice and support in operational Health &Safety and Food Hygiene management.

There are two key service components:

1. General Services: this program is to assist establishing an “easy to manage H&S and food hygiene management system” and or to support existing methods or practices

• Thorough assessment of all H&S matters. We make recommendations for adjustments or improvements
• We establish a functional H&S system
• Establishing policies and procedures and other administrative processes as well as functional guidance documents
• We conduct and implement risk assessments including fire risk assessments and we give advice on managing asbestos
• Establish emergency procedures including proposals for crisis management

2. Audits which assess an operation at a given time (usually via un-announced visits) in support to maintaining the operation’s legal requirements

• Health & Safety Audit
• Kitchen Hygiene Audit

We are members of IOSH and are NEBOSH qualified

Please contact us for a more detailed description of this service or for a FREE consultation.

Operations Training - Key to YOUR Success

Training is THE magic key to your business success.

• We look at the operational requirements and effectiveness of your training (including - or especially your “on-the-job training”)
• We identify and discuss operational training needs in any department. We find the solutions and recommend efficient and effective training techniques for team or individual training.

We consider "Train the Trainer" as the most important training course which will transform your operation. Using Standard Operating Procedures (see SoPs above) your trainers will ensure that all staff and management will learn and perform to set operational standards.

We develop a tailor made course for you to meet your specific needs – however, we would recommend our One-Hour Only Train the Trainer" course….quick, easy, effective and efficient - not complicated. Try it!! Quote “O-HOTT” when contacting us and be part of our price draw.

Operational training can be provided for waiting staff, reception, reservation and housekeeping.

For a FREE first consultation, please contact us to discuss your situation.

Human Resources Management - Strengthen your People Management

Our aim is to assist you streamlining and enhancing your human resources managment.

Some examples of our assistance are:

1. To review and define your staff and management needs
2. Define training needs and make recommendations for "quick impact" solutions
3. Develop and/or review job descriptions
4. Assist with your staff selection (e.g. establishing job specifications)
5. Assist with your staff recruitment (interviews etc)
6. Help with induction management

The benefits of an enhanced HR management system are again obvious: better staff retention, better operational and administrative efficiency thus increased profitability.

Feel free to contact us for more information or a FREE assessment of your situation.

Interim Management - Hands-on Management

We provide the following management assistance

• Interim Management - short to medium term hotel management in cases of illness or management change over. Benefits: service consistency, performance diagnostics and future recommendations etc 
• Public Agency Assistance (SE, HIE or councils) - this might include particular project assessments or fact finding assignments 
• Project Handling & Management - this might include e.g. construction projects or operational management

For more information, please contact us to discuss to discuss your requirements.