Service Quality Management
Improved Performance and Service Excellence
Planning and Development
Efficiency and Future Oriented Business Approach
Business and Strategic Planning - Target Driven Future Planning for your Business
Our business planning process will provide you with monthly achievable and realistic targets. A specific action plan forms the basis to meeting your business objectives and targets. With our business planning process you will be able to
- measure your achievements – monthly (P&L)
- monitor your business performance better (KPIs)
- compare your competitiveness more accurately (your market share performance)
We also assist new businesses and/or projects with business and strategic planning. Our business plan or financial forecast can be used for obtaining project financing.
Please contact us and ask for a more detailed description of this service outlining our planning process or request a FREE consultation on how your business will benefit from our assistance.
Environmental Management - Embrace your Environmental Responsibility
Our services include:
- developing an “Environmental Management System” for any operation
- advising on the “Green Tourism Business Scheme”
- guidance to enhance your environmental proficiency
We devise Environmental Management Systems (EMS) for hospitality operators in order to comply with legal obligations and to improve environmental credentials.
We advice operators to improve environmental business credentials. This includes the Green Business Tourism Scheme (GTBS).
We work in association with "rockenergy" (http://www.rockenergy.co.uk) - a company which provides advice and assistance to private and public sector companies on energy matters.
"rockenergy" also seeks to introducing more environmental friendly energy systems and better insulated properties within the tourism industries in Scotland.
For more information, please contact us to discuss to discuss your requirements.
Marketing Management - Know your Market – Advance your Business
We assist your marketing management for example with the following:
- reviewing and advising on your market positioning and customer segmentation
- examining your pricing structure and flexibility
- reviewing your "seasonal promotional plan" and develop an action plan to further enhance business opportunities
- reviewing the effectiveness of your promotional, sales and PR activities
- looking at trends and define your strategic choice for taking your business forward
We also review branding issues and highlight the importance of a proper brand identity and display. Brand utilisation forms an essential part of a professional business approach.
Marketing management will enhance your business performance!
For more information, please contact us to discuss to discuss your requirements.
Advice on Projects and Refurbishments - Ensure your Project Succeeds
New construction projects and refurbishment projects are often drawn up on paper without taking operational conditions or requirements into consideration. As a consequence the operation and business will suffer.
We assist any project by reviewing the operational requirements and advice on areas we fell could be enhanced to maximise the operational performance.
Avoiding mistakes at the planning stage will improve your business success.
For more information, please contact us to discuss to discuss your requirements.
