Possible topics for our “business health check”:
We consider five key business elements fundamentally linked to the success of an operation:
- Financial performance – are you properly monitoring and controlling income and expenses and are you benchmarking your business against industry norms?
- Operational performance – to what extend is your customer service quality driven? How well do you compare?
- Human Resources Management – how well do you select, train, coach and control your staff and management? Do you provide proper leadership?
- Sales, Marketing, Promotion, PR and Social Media – how well are you conveying the message to your customers and most efficiently?
- Business planning – do you have properly set targets and do you monitor your business performance regularly?