Z – Business Support Old2018-10-26T13:09:26+00:00

Business Support

You choose - we add value to your business

Professional hospitality management requires profound knowledge in Finance, Operation and Customer Service, HR, Sales & Marketing and Business Planning – we provide business support for those requirements.

Our approach

  • Detailed consultation with you and your team
  • Defining objectives and desired expectations
  • Conducting a thorough performance assessment of your business; we recommend conducting a mystery guest review in addition to your third party customer comments

Possible topics for our “business health check”:

We consider five key business elements fundamentally linked to the success of an operation:

  1. Financial performance – are you properly monitoring and controlling income and expenses and are you benchmarking your business against industry norms?
  2. Operational performance – to what extend is your customer service quality driven? How well do you compare?
  3. Human Resources Management – how well do you select, train, coach and control your staff and management? Do you provide proper leadership?
  4. Sales, Marketing, Promotion, PR and Social Media – how well are you conveying the message to your customers and most efficiently?
  5. Business planning – do you have properly set targets and do you monitor your business performance regularly?

Assessments don’t have to be complicated, drawn-out or even expensive. Give your business a "health-check" and contact us at Hospitality Advisory for more information and how we can help you.