Business Support - "You choose - we add value to your business"
Professional hospitality management requires profound knowledge in Finance, Operation and Customer Service, HR, Sales & Marketing and Business Planning – we provide business support for those requirements.
- Detailed consultation with you and your team
- Defining objectives and desired expectations
- Conducting a thorough performance assessment of your business; we recommend conducting a mystery guest review in addition to your third party customer comments
Possible topics for our “business health check”
We consider five key business elements fundamentally linked to the success of an operation:
- Financial performance – are you properly monitoring and controlling income and expenses and are you benchmarking your business against industry norms?
- Operational performance – to what extend is your customer service quality driven? How well do you compare?
- Human Resources Management – how well do you select, train, coach and control your staff and management? Do you provide proper leadership?
- Sales, Marketing, Promotion, PR and Social Media – how well are you conveying the message to your customers and most efficiently?
- Business planning – do you have properly set targets and do you monitor your business performance regularly?
Assessments don’t have to be complicated, drawn-out or even expensive. Give your business a "health-check" and contact us for more information and how we can help you.