Operation Training - “THE magic key to business success"
We regard operation training – or on the job training as one of the most important cornerstones of a business which wants to succeed.
All of your staff and managers must be properly “trained” to provide a professional services and meet your customer’s expectations - how well is training done in your business?
For that reason on the job training must be structured and focussed on the needs – we assist you to enhance your training regime in the following departments:
- Front office and reservation
- Food Service operation including banquet/function service
- Any other customer-facing department
Our approach focusses on:
- looking at the operational requirements and effectiveness of your “on-the-job” training
- identifying and discussing operational training needs in any department or operation
- finding the solutions to any training requirements or issues
- recommending efficient and effective training techniques for team members or individual staff/management
- developing a tailor made course to meet your specific needs and requirements – however, we would also recommend our One-Hour Only “Train the Trainer" (TtT) course….it is quick, easy, effective and efficient – and not at all complicated.
TtT will ensure that effective training is embedded in your operation for any future requirements
For a FREE first consultation, please contact us to discuss your situation.