A few weeks ago we engaged with a restaurant which is part of a visitor attraction. Our remit was to review the service performance and general functionality. The objective was to improve customer service for the new season.
We found that staff and management were very much focussed on delivering good customer service. However the structure of service, proper communication and back-of-house management hampered their efforts.
We provided recommendations which were greatly appreciated. Our suggestions will still have to be properly implemented to bear fruit which I am certain will follow with our intervention.