We are accredited to deliver this service excellence program which is based on the Institute of Hospitality (formally known as HCIMA) guidelines.

We have recently participated in the Highlands and Islands pilot project and two operators were successfully accredited within the 12 month trial project time.

For further details, please consult http://www.hcima.org.uk section "Accreditation & Standards" - Hospitality Assured or contact us for more details and information.