We conduct mystery guest assessments for all tourism related businesses and develop a purpose build program for each client. It usually aims at specific operational issues (e.g. customer care problems, F&B service etc).

Our assessment focuses on meeting customer and/or guest expectations and seeks to identify weaknesses as well as positive practices which affect a customer experience.

We conduct "one-off" assessments or developed an ongoing program. Each assessment is graded which enables us to bench mark an operation over time and monitor improvements and success.

The benefit of such an audit is to obtain an external view of your business and to assess your service performance; we provide recommendations and solutions to our findings.

Ultimately an external assessment will prompt operational enhancements and change - it will refocus your business approach.

Please contact us for more information and to discuss how your business will benefit from a Mystery Guest Assessment.