About Stephan Riegel

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So far Stephan Riegel has created 14 blog entries.
10 01, 2020

Some lose – some win!

By |2020-01-10T12:42:38+00:00January 10th, 2020|News|

Customer Service in Focus During a recent visit to one of my hotels, the importance of customer focussed service was again highlighted – which in my eyes includes meeting statutory requirements. On a positive note: the hotel I work with [...]

15 11, 2019

Professional Food Service Training

By |2019-11-15T12:53:22+00:00November 15th, 2019|Featured|

Professional Food Service Training Enhance the proficiency of your service staff My personal experience tells me that many employees who are dealing with food service in restaurants and at events have never been properly trained to carry out their duties [...]

9 08, 2019

Quality Assurance in hospitality – Part 1

By |2019-08-09T13:00:25+01:00August 9th, 2019|Featured|

Quality Assurance in Hospitality A brief history of quality assurance Any business – especially in service-oriented industries such as in hospitality and tourism should consider engaging with Quality Assurance and establishing service-related Standards of Performance. This is easier said than [...]

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