16 07, 2020

Post Lockdown Dining Experience

By |2020-07-16T13:20:39+01:00July 16th, 2020|Case Studies|

Post Lockdown Dining Experience Case-Study - A Customer Journey My partner and I wanted to experience a new dining venue – post lockdown on 15th July – the day of the indoor eating reopened again in Scotland. She had made a reservation at a restaurant which we had recently discovered. We had checked out the website and the pub-style menu offered a [...]

7 01, 2019

The cost of poor restaurant service

By |2019-06-19T09:44:11+01:00January 7th, 2019|Case Studies|

The cost of poor restaurant service        Sadly I heard the following real story: a Christmas lunch reservation was made for 14 persons at a hotel restaurant; the cover price for the lovely sounding menu was £50 per person. The reservation on Christmas-day was set for 2pm. When the party arrived, the table was not ready and was then quickly arranged. The table [...]

23 02, 2018

Bar Staff Training – the cost

By |2020-07-03T11:43:28+01:00February 23rd, 2018|Case Studies|

Bar Staff Training – the Cost A short case study about the cost of NOT training bar staff properly Recently I attended a meeting at a pub which was known for its excellent beers. A courteous bar staff member asked what I would like to have and my choice was a wheat-beer which was on offer. The bar staff had to ask [...]

8 12, 2017

Visitor Attraction Services – missed opportunity

By |2020-07-03T11:48:19+01:00December 8th, 2017|Case Studies|

Advice for Visitor Attractions We offer a free one-hour advice and support service to any hospitality operator. Our visitor attraction services were recently tested. We would like to share our experience as we felt that an opportunity was missed to ensure a properly functioning café-restaurant a visitor attraction in Scotland.   The story Our free one-hour advice offer was taken up by [...]

24 11, 2017

Productivity in Hospitality

By |2020-07-03T11:49:37+01:00November 24th, 2017|Case Studies|

Productivity in Hospitality - how would you compare “Productivity” is high on the agenda in Britain at the moment. We, at Hospitality Advisory Services (HAS) wonder how productivity in hospitality fairs in the UK - in particular in Scotland. We have devised a case study using a Bavarian restaurant in Munich as an example. The 220 seater restaurant operates over 3 floors [...]

9 12, 2016

Fire Safety Management

By |2020-07-03T11:50:43+01:00December 9th, 2016|Case Studies|

Fire Safety Management Fire safety management and training is of utmost importance for all accommodation providers. Our workshops ensure adherence to policies & procedures and the law. The recent Karachi hotel fire was a stark reminder that hotels and other accommodation providers must maintain a robust fire safety management system. In November we conducted fire safety management workshops in 5 hotels. The [...]

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