28 08, 2020

Industry Self-Harm?

By |2020-08-28T10:58:06+01:00August 28th, 2020|Featured, News|

Industry Self-Harm? The COVID pandemic has damaged the hospitality industry considerably worldwide. Now it seems that a few “black-sheep” inflict self-harm to further disrupt our endeavour to survive. Black-sheep - hospitality operators A few (?) hospitality operations do not follow statutory guidelines and rules to operate safely during this pandemic. Overcrowding and the lack of obtaining correct customer tracing information seem to [...]

10 07, 2020

Hospitality Reopening Actions

By |2020-07-10T15:07:01+01:00July 10th, 2020|Featured|

Hospitality Reopening Actions These are my thoughts and recommend actions for reopening hospitality or tourism business – in Scotland. The same action points can be applied to other locations. My key message is to have a structured approach for reopening. Below listed actions can be applicable by B&Bs, hotels, restaurants, pubs, and visitor attraction etc. I believe that the following 6 Topics [...]

25 05, 2020

Post lock-down service

By |2020-06-22T12:50:39+01:00May 25th, 2020|Featured|

Post lock-down service in open spaces Scotland can learn from others to prepare for the “post lock-down service in open spaces”. Many “Biergärten” (open air seating) have recently been opened in Munich. Some of them have a capacity of 8,000 guests. But new rules for personal distancing and infection prevention have been set for Biergärten users – some examples: Guests [...]

13 04, 2020

COVID-19 Recovery in the Hospitality Industry

By |2020-04-15T08:45:53+01:00April 13th, 2020|Featured|

COVID-19 Recovery in the Hospitality Industry During the lockdown over the last few weeks, I learned a several things about the destructive impact of this virus on our industry. We can already anticipate a very bumpy COVID-19 recovery in the hospitality industry! Now I am trying to get my head around on HOW the hospitality industry can recover from [...]

15 11, 2019

Professional Food Service Training

By |2019-11-15T12:53:22+00:00November 15th, 2019|Featured|

Professional Food Service Training Enhance the proficiency of your service staff My personal experience tells me that many employees who are dealing with food service in restaurants and at events have never been properly trained to carry out their duties professionally. Professional food service training will help to change that. So - Are you getting ready for the Festive Season? Are you [...]

9 08, 2019

Quality Assurance in hospitality – Part 1

By |2020-07-03T11:34:38+01:00August 9th, 2019|Featured|

Quality Assurance in Hospitality A brief history of quality assurance Any business – especially in service-oriented industries such as in hospitality and tourism should consider engaging with Quality Assurance and establishing service-related Standards of Performance. This is easier said than done. Let’s have a brief look at the history of quality management and what our industry can learn from it. How quality [...]

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