28 08, 2020

Industry Self-Harm?

By |2020-08-28T10:58:06+01:00August 28th, 2020|Featured, News|

Industry Self-Harm? The COVID pandemic has damaged the hospitality industry considerably worldwide. Now it seems that a few “black-sheep” inflict self-harm to further disrupt our endeavour to survive. Black-sheep - hospitality operators A few (?) hospitality operations do not follow statutory guidelines and rules to operate safely during this pandemic. Overcrowding and the lack of obtaining correct customer tracing information seem to [...]

5 08, 2020

Non-adherence to C-19 hospitality guidelines

By |2020-08-05T13:57:43+01:00August 5th, 2020|News|

Non-adherence to C-19 hospitality guidelines Last weekend I encountered the non-adherence to C-19 hospitality guidelines in two pubs which were in stark contrast to my visit to a client’s hotel. Pub 1 Well done: The open entrance was clearly marked, it was explained that there is a one-way system A sanitising station was located at the entrance door The “wait to be [...]

10 01, 2020

Some lose – some win!

By |2020-01-10T12:42:38+00:00January 10th, 2020|News|

Customer Service in Focus During a recent visit to one of my hotels, the importance of customer focussed service was again highlighted – which in my eyes includes meeting statutory requirements. On a positive note: the hotel I work with had an Environmental Health Officer visit last month which showed no significant issues. The business performance during the festive season exceeded last [...]

14 10, 2019

4 Tips for Launching a Click and Collect Service at Your Restaurant

By |2019-10-14T12:36:05+01:00October 14th, 2019|News|

4 Tips for Launching a Click and Collect Service at Your Restaurant In this article, Mike Hardman from catering equipment suppliers Alliance Online offers his advice for launching a click and collect service at your establishment. Now that delivery apps have introduced consumers to the idea of eating restaurant food at home, many restaurants are offering click and collect options so their [...]

4 01, 2019

Happy New Year

By |2020-07-03T11:42:01+01:00January 4th, 2019|News|

Wishing you a successful 2019! What will the future, especially the next calendar year bring? Now is the time to ask some questions. At the moment it is difficult to look into the future – for many reasons but you can and must look back and analyse what has worked well and what needs to improve. Reviewing your performance and results within [...]

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