10 01, 2020

Some lose – some win!

By |2020-01-10T12:42:38+00:00January 10th, 2020|News|

Customer Service in Focus During a recent visit to one of my hotels, the importance of customer focussed service was again highlighted – which in my eyes includes meeting statutory requirements. On a positive note: the hotel I work with had an Environmental Health Officer visit last month which showed no significant issues. The business performance during the festive season exceeded last [...]

14 10, 2019

4 Tips for Launching a Click and Collect Service at Your Restaurant

By |2019-10-14T12:36:05+01:00October 14th, 2019|News|

4 Tips for Launching a Click and Collect Service at Your Restaurant In this article, Mike Hardman from catering equipment suppliers Alliance Online offers his advice for launching a click and collect service at your establishment. Now that delivery apps have introduced consumers to the idea of eating restaurant food at home, many restaurants are offering click and collect options so their [...]

4 01, 2019

Happy New Year

By |2020-07-03T11:42:01+01:00January 4th, 2019|News|

Wishing you a successful 2019! What will the future, especially the next calendar year bring? Now is the time to ask some questions. At the moment it is difficult to look into the future – for many reasons but you can and must look back and analyse what has worked well and what needs to improve. Reviewing your performance and results within [...]