Customers will most likely be more “risk adverse” at first but want to “get out of their cabin” (if they don’t have fever! – no pun intended) – so where will they want to go, for how long, how will they travel and will they have money to spend?
You assume that customers will have higher expectations for better cleanliness and sanitisation – how can you manage that without disinfectants? Can you let your customers know that all is well with your business? Contemplating further – would it be prudent to send out some form of communication (newsletter?) with the message of absolute safety at your venue?
You anticipate that the first few waves of customers will have great expectations for a “positive memorable experience” – how can this be arranged? But then again there might be a few waves before this COVID-19 thing fizzles out…and the true recovery begins.
Assuming you manage to sort out your staffing issues, you wonder how you can get them even more customer focussed than before – how can you maximise your staff training? Further, you wonder how you can give your staff a feeling of better job safety?
And finally, you may think about what kind of technological support you can acquire to streamline your business for the future, to become more efficient and productive, adapting to all those changes whilst saving costs and increasing revenues –
… so much to think about, so few answers and all this uncertainty!
I offer a service which will guide you through all this and much more. This service seeks to help SMEs.
My idea (and this was tested and found to be working!!) is to have a Skype/Zoom chat with you – to go through YOUR specific issues. You will see that just talking and addressing the problems can help.
You and I will discuss YOUR plans for the COVID-19 Recovery. If you haven’t got a plan yet, I’ll help you to set one up. We may look at different plans to focus on a variety of scenarios because at this stage, I believe there will be different re-opening scenarios. Therefore, you must look at a variety of options.
As a partner, I’ll be your advisor and motivator to face up to the new challenges and to move forward. At the end YOU must make decisions based on YOUR business – not anybody else’s (or follow the many on-line solutions you get web-fed every day).
Contact me to discuss this further – let’s talk, you’ve got nothing to lose?