Non-adherence to C-19 hospitality guidelines

By |2020-08-05T13:57:43+01:00August 5th, 2020|News|

Non-adherence to C-19 hospitality guidelines Last weekend I encountered the non-adherence to C-19 hospitality guidelines in two pubs which were in stark contrast to my visit to a client’s hotel. Pub 1 Well done: The open entrance was clearly marked, it was explained that there is a one-way system A sanitising station was located at the entrance door The “wait to be [...]

Post Lockdown Dining Experience

By |2020-07-16T13:20:39+01:00July 16th, 2020|Case Studies|

Post Lockdown Dining Experience Case-Study - A Customer Journey My partner and I wanted to experience a new dining venue – post lockdown on 15th July – the day of the indoor eating reopened again in Scotland. She had made a reservation at a restaurant which we had recently discovered. We had checked out the website and the pub-style menu offered a [...]

Hospitality Reopening Actions

By |2020-07-10T15:07:01+01:00July 10th, 2020|Featured|

Hospitality Reopening Actions These are my thoughts and recommend actions for reopening hospitality or tourism business – in Scotland. The same action points can be applied to other locations. My key message is to have a structured approach for reopening. Below listed actions can be applicable by B&Bs, hotels, restaurants, pubs, and visitor attraction etc. I believe that the following 6 Topics [...]

Post lock-down service

By |2020-06-22T12:50:39+01:00May 25th, 2020|Featured|

Post lock-down service in open spaces Scotland can learn from others to prepare for the “post lock-down service in open spaces”. Many “Biergärten” (open air seating) have recently been opened in Munich. Some of them have a capacity of 8,000 guests. But new rules for personal distancing and infection prevention have been set for Biergärten users – some examples: Guests [...]

COVID-19 Recovery in the Hospitality Industry

By |2020-04-15T08:45:53+01:00April 13th, 2020|Featured|

COVID-19 Recovery in the Hospitality Industry During the lockdown over the last few weeks, I learned a several things about the destructive impact of this virus on our industry. We can already anticipate a very bumpy COVID-19 recovery in the hospitality industry! Now I am trying to get my head around on HOW the hospitality industry can recover from [...]

Some lose – some win!

By |2020-01-10T12:42:38+00:00January 10th, 2020|News|

Customer Service in Focus During a recent visit to one of my hotels, the importance of customer focussed service was again highlighted – which in my eyes includes meeting statutory requirements. On a positive note: the hotel I work with had an Environmental Health Officer visit last month which showed no significant issues. The business performance during the festive season exceeded last [...]

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