Do you need help with employee training and development?

You’ll gain some serious business benefits:

  • Better employee job satisfaction, improved employee performance, raised employee morale, greater teamwork. Also enhanced compensation/rewards and good work-life balance for your employees.
  • Your customers and guests will benefit from superior quality service. As a result, your customer satisfaction levels will improve.
  • Most importantly, your business will benefit from higher employee productivity, less staff cost, reduced employee turnover. Consequently, you’ll have improved employee retention, increased employee engagement and healthier business culture. Your quality performance and customer service will be raised – what else do you want?

I will guarantee you that engaging with me will lead to higher profits, improved business success and long-term business continuity.

Read on if you like to know more.

What I’ll offer

Based on my experience and having worked in various sectors of the hospitality industry for over 40 years, I guarantee you an immediate change of performance if you engage with one or all my suggested programs:

·         (The short) Train the Trainer

·         Food Service Training

·         Operation or Workplace Training

·         Training Workshops

·         Business Mentoring & Coaching

·         Apprenticeship Support

My focus is to assist Small and Medium Size Enterprises. SMEs often lack the experience, don’t have the time and money to engage with professional employee training and development programs.

Learn more about the employee training and development I offer

(The short) Train the Trainer

Why the short train the trainer? You or your selected employees can spend days training to be a trainer without focussing on the relevance to your business or specific requirements. My training sessions will be tailored to your business needs.

Who must be trained?

When must training be carried out?

What must be trained – and

How must be trained.

It is that simple!

My train the trainer course prioritises on using practical examples from your operation – I use hands-on stuff so to speak. Role plays will also feature in the syllabus focussing on the operational practices of your business.

The course can be done on a “one-to-one basis” ideally 2 persons minimum – e.g. for your top-trainers. For a group of managers/employees we can engage with 10-12 participants.

I guarantee you, that having trained trainers in your business will transform your operation. You will experience an immediate performance improvement in your business.

Train the Trainer Development Course

Professional Food Service Training

Food Service Training

Your customers are visiting many different restaurants, cafes and events. Therefore, they can distinguish between poor, average or first-class service. Dishes coming from the kitchen may be exquisite but if the service does not match the food quality, your customers will not rate their experience very highly.

Professionally trained service staff must be the foundation if you seek to run a quality focused catering operation.  Having properly trained service staff is more important than ever. It provides you with a competitive advantage and gives you a better chance to survive.

My approach is simple: I will develop a training course to suite your operational needs. Each course is tailor-made and is designed to strengthen the service ability of your managers, supervisors and line staff.

Such a training course must not long and drawn out. But I guarantee you that this training course will make a difference to your food service delivery!

Operation or Workplace Training

How well do you deliver the old “on-the-job” training? Do you have gaps in your service delivery? Inconsistent service leads to errors and thus will have a serious impact on your quality performance. Ultimately it will lead to a reduction in your profit or worse.

You will continue to have service delivery gabs if you don’t have a structured training approach and follow up system.

I will help you to establish a training structure which is tailor-made to your business needs.  The training principles can be used by all operating departments. It will include a follow up and control system to ensure that your training efforts produce positive results. The training is carried out at your premises involving managers and staff as required.

Workplace Training
Workshops for Employee Training

Training Workshops

My training workshops cover a variety of subjects, but again, all will focus on your hospitality business.

Workshop sessions can last from a ½ day to several days based on the curriculum which needs to be covered.

This training format is particularly productive for smaller groups or departments. My workshops will make specific reference to your operational topics or focus on your statutory requirements.

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Some examples of training workshops:

    • Food service training
    • Quality and Standards – setting standards for your operation
    • Train the Trainer or Group Trainer (short version)
    • Food Safety training
    • Health & Safety training
    • Licensing training
    • Sustainability – environmental improvements in your business
    • Recruitment and retention
    • General “On The Job” training
    • … and more

All my courses are designed to support senior managers and supervisors and staff. For group workshop sessions the number of trainees should ideally not exceed 10 participants.

Business Mentoring and Coaching

Using an external business mentor will positively transform your business performance.

My mentoring and coaching sessions will support managers and staff in order to maximise their job satisfaction and therefore job performance. This will lead to happier employees, improved employee retention and lower employee turnover.

As a “business-outsider”, I will have a different perspective of your business. Discussing various options and approaches will allow you to gain new and innovative ideas.

Mentoring and Coaching in Business

Therefore, mentoring and coaching can also help with

  • re-focussing your business approach
  • enhancing your business efficiency
  • discovering and discussing new business opportunities
  • strengthening the overall business performance

I have successfully helped companies as part of the Scottish Chambers of Commerce mentoring program and therefore am experienced in helping businesses.

Skills for life

Apprenticeship Support

My aim is to assist any hospitality business – especially SMEs who seek to implement an apprenticeship program. Smaller businesses often face problems starting and then running an apprenticeship program.

I focus on the specific operational requirements of your business to ensuring that both, the apprentice and your business gain maximum benefits from such a program.

You will be guided by the nationally recognised bodies which deal with apprenticeship programs (e.g. “People 1st” and/or “Skills Development Scotland”). These bodies ensure that certain benchmarks e.g. SVQ levels are followed and implemented.

However, from my experience, smaller hospitality businesses often encounter problems when facing the on-the-job training. But OJT is an essential part for the trainee to acquire the necessary professional knowledge. This training requires a suitable and effective training program as well as knowledgeable trainers in your operation. I fill that gap and provide the support to you to achieve this. My aim is to:

  • Support YOU to set up a practical and achievable training system/plan based on YOUR operation to guide and train your apprentice.
  • Focus on all operational matters within YOUR business. An apprentice must learn how YOUR operation works. This task can only be managed by YOU and therefore requires a tailor-made and structured operational work program.
  • We will arrange a business-based control system to ensure maximum benefits for the apprentice.

I strongly recommend that your business identifies a dedicated and proficient internal ‘trainer or trainers’. Again, I will help you with that too. Trust me – it works. I started my career as an apprentice – it is not rocket science!

My Approach

Before any engagement, it is essential that I understand your training and development proficiency and activity in your business. So firstly, I will conduct a thorough assessment of your situation. I call this the “fact finding phase”.

For example, I’ll have a look at your

  • current training approach
  • potential training gaps
  • number of trainers in your business
  • training material
  • operating standards
  • training needs
  • desired results
  • …. and more

Based on my findings, we (that means you, your team and I) will develop a training plan and establish achievable targets. Hence, the planning phase will lead to the implementation phase.

Any training will be conducted at your business and involve key employees – those who will train and those who will be trained. There will be times when I am the trainer, but this responsibility will soon be passed on to your future trainers.

All I require from you is your full commitment!

I can guarantee that you will experience tangible benefits within a very short period of time.

Finally – two more things:

  • Training costs money – mainly due to the employee time. But this cost will be offset by an improved business performance and increased profits
  • There is no time limit to conducting training – only results count.

Results Count

Better profitability

The training and development activities I offer are based on my understanding of the hospitality industry. It is my belief that training must produce tangible results and does not necessarily have to be backed up by a certificate.

For example, I am aware there are “Train the Trainer” courses available which last 2-3 days. These courses must certainly be very detailed.

However, can or will participants be able to implement the acquired knowledge at their workplace? Who will check the results? Who will guide them at their workplace? Will there be ongoing support?

My recommended method is, to have a short train the trainer session which might last anything from 1 hour to a ½ day – or longer if required. The duration depends on the current training proficiency and what the ultimate goal is.

The training will take place in your operation, producing immediate tangible results. My course will focus on how to train on the job.

Regarding “on-line” training, I have a divided opinion. This type of training has certainly increased in recent years and has an advantage especially if certified documentation is required. However, I feel that often the relevance to the actual operation is missed out. A certificate does not prove that a task or activity can be satisfactorily executed on the job at the designated operation.

Therefore, I believe that on-the-job training should primarily be carried out in the business – backed up by on-line training. Hands-on workplace training is the foundation for your business success and must be performed in the business.

What to do now?

Give me a call or contact me and let’s discuss your employee training and development needs. I am happy to come and see you for a first consultation.

For your information: your business may be eligible for financial support to offset some of the costs. So, don’t delay this call …

Contact Me Now