Do you need help with employee training and development?
You’ll gain some serious business benefits:
- Better employee job satisfaction, improved employee performance, raised employee morale, greater teamwork. Also enhanced compensation/rewards and good work-life balance for your employees.
- Your customers and guests will benefit from superior quality service. As a result, your customer satisfaction levels will improve.
- Most importantly, your business will benefit from higher employee productivity, less staff cost, reduced employee turnover. Consequently, you’ll have improved employee retention, increased employee engagement and healthier business culture. Your quality performance and customer service will be raised – what else do you want?
I will guarantee you that engaging with me will lead to higher profits, improved business success and long-term business continuity.
Read on if you like to know more.
What I’ll offer
Based on my experience and having worked in various sectors of the hospitality industry for over 40 years, I guarantee you an immediate change of performance if you engage with one or all my suggested programs:
|· (The short) Train the Trainer|
· Food Service Training
· Operation or Workplace Training
|· Training Workshops|
· Business Mentoring & Coaching
· Apprenticeship Support
My focus is to assist Small and Medium Size Enterprises. SMEs often lack the experience, don’t have the time and money to engage with professional employee training and development programs.
Learn more about the employee training and development I offer
(The short) Train the Trainer
Why the short train the trainer? You or your selected employees can spend days training to be a trainer without focussing on the relevance to your business or specific requirements. My training sessions will be tailored to your business needs.
Who must be trained?
When must training be carried out?
What must be trained – and
How must be trained.
It is that simple!
My train the trainer course prioritises on using practical examples from your operation – I use hands-on stuff so to speak. Role plays will also feature in the syllabus focussing on the operational practices of your business.
The course can be done on a “one-to-one basis” ideally 2 persons minimum – e.g. for your top-trainers. For a group of managers/employees we can engage with 10-12 participants.
I guarantee you, that having trained trainers in your business will transform your operation. You will experience an immediate performance improvement in your business.
The training and development activities I offer are based on my understanding of the hospitality industry. It is my belief that training must produce tangible results and does not necessarily have to be backed up by a certificate.
For example, I am aware there are “Train the Trainer” courses available which last 2-3 days. These courses must certainly be very detailed.
However, can or will participants be able to implement the acquired knowledge at their workplace? Who will check the results? Who will guide them at their workplace? Will there be ongoing support?
My recommended method is, to have a short train the trainer session which might last anything from 1 hour to a ½ day – or longer if required. The duration depends on the current training proficiency and what the ultimate goal is.
The training will take place in your operation, producing immediate tangible results. My course will focus on how to train on the job.
Regarding “on-line” training, I have a divided opinion. This type of training has certainly increased in recent years and has an advantage especially if certified documentation is required. However, I feel that often the relevance to the actual operation is missed out. A certificate does not prove that a task or activity can be satisfactorily executed on the job at the designated operation.
Therefore, I believe that on-the-job training should primarily be carried out in the business – backed up by on-line training. Hands-on workplace training is the foundation for your business success and must be performed in the business.
What to do now?
Give me a call or contact me and let’s discuss your employee training and development needs. I am happy to come and see you for a first consultation.
For your information: your business may be eligible for financial support to offset some of the costs. So, don’t delay this call …